Privacy

1. What information is collected

While using the platform, we collect answers to a detailed questionnaire that may include data on health, habits, preferences, personality, goals, as well as photos and ID documents for verification purposes (used exclusively for checking). We also record technical and access information such as email, IP address, country, and social login data. Approximate location is requested during registration and can be updated by the user at any time. Usage data such as clicks, interaction history, and access times may also be collected to improve service performance and detect abuse.

Providing sensitive data is optional, and profile visibility may be limited based on user settings. The processing of optional sensitive data is based on the user’s explicit consent and is used solely to enhance match relevance.

2. Purpose of data use

The information collected is used to provide a personalized and secure experience. This includes generating profile suggestions based on scientific and statistical models, authenticating user identity, preventing fraud, moderating reported content, ensuring system security, and continuously improving the service based on user interactions.

Data may also be used, in aggregated or anonymized form, to train and refine internal algorithms that improve compatibility assessments and detection of suspicious behavior. This processing has no legal or significant effect on the user and can be reviewed manually upon request.

All data processing operations are grounded in legal bases defined by applicable privacy laws, including user consent, contractual necessity, and legitimate interest.

3. Information sharing

We do not share personally identifiable information with third parties unless required by law or with the user’s explicit consent. Aggregated and anonymized data may be used for analytics, business insights, or academic research, without any possibility of identifying individuals.

To deliver core features of the platform, we work with a limited number of trusted third-party service providers who operate under strict confidentiality agreements and only access the data necessary for their specific function:

• Paddle – processes payments and manages billing data.
• Veriff – verifies user identity via document and facial analysis.
• Here – handles approximate location data based on user input.
• Azure and AWS – host and validate user photos with automated checks.

4. Storage and Security

All data is securely stored on Microsoft Azure cloud servers, with the primary storage region located in the United States. Data may also be replicated to other regions to ensure platform stability and high availability.

Information is encrypted during transmission using secure protocols such as HTTPS. Data at rest is protected using strict access controls, monitoring, and best practices provided by Azure's enterprise-grade infrastructure. However, data is not currently encrypted while stored in the database.

Highly sensitive data such as real-time location, full residential address, or payment information is not stored. We adopt industry-standard security measures to prevent unauthorized access, data leaks, and misuse. In case of security incidents, we follow best practices for investigation and, when legally required, notify affected users.

Users are also responsible for maintaining the confidentiality of their credentials and reporting any suspicious activity.

5. Deletion and retention

Users can delete their accounts and request the removal of their data at any time directly through the platform. Once deleted, personal data is permanently removed from the main database.

However, certain information may be retained in an isolated system for up to 6 months solely for legal purposes, such as fraud prevention, compliance with regulatory obligations, handling reports, or responding to requests from authorities. After this period, the data will be permanently deleted or irreversibly anonymized.

6. User rights

Platform access is protected by authentication, and sessions automatically expire after 24 hours for security. Users can review, correct, update, or delete their personal data at any time and may choose not to provide sensitive information. A full copy of the data can also be requested in accordance with applicable law. Users may also file complaints with the relevant data protection authority if they believe their rights have been violated.

To exercise any of these rights, please contact us through the support tools available in the app or platform.

7. Cookies and tracking

We use first-party and third-party cookies for usage analysis, performance improvement, personalized experience, and advertising display. No personally identifiable information is collected without your consent. Users can manage their cookie preferences through their browser settings and may revoke consent at any time.

8. Age restrictions

Registration and use of the platform are strictly restricted to users aged 18 or older. Even if local laws allow a lower age for relationships or marriage, this platform does not permit participation by individuals under 18 under any circumstances. Identity verification is mandatory before any significant interaction between users. Submitting false documents or misleading information to bypass age restrictions may result in permanent suspension of the account.

9. Moderation and legal compliance

Reported profiles may be reviewed by automated systems or specialized staff. In cases of terms violation or suspected illegal activity, related content and data may be temporarily preserved and, if necessary, shared with competent authorities for investigation, always in accordance with applicable law. All moderation actions are auditable and documented internally for transparency and accountability.

10. Support and contact

To exercise your privacy rights, clarify doubts, or get more information about how your data is handled, use the support channels available on the platform. If necessary, you may also contact our support team via support@modern-matchmaker.com.

11. Updates and compliance

This policy may be updated periodically to reflect legal changes or improvements to our services. Users will be notified in advance in the case of material changes. We comply with applicable data protection regulations, including LGPD, GDPR, and other relevant laws in the regions where we operate.